Privacy Policy of Stempil Sp.z.o.o

Effective Date: 5.09.2024

At Stempil Sp.z.o.o, we are committed to safeguarding your personal data. This Privacy Policy explains how we collect, use, and protect your data in compliance with the General Data Protection Regulation (GDPR) and other relevant Polish data protection laws.

1. Data Controller

The data controller responsible for your personal data is:

- Stempil Sp.z.o.o

- Company Address: [Insert Address]

- Contact Email: corporate@stempil.com

- Phone Number: +48459568013

2. Personal Data We Collect

We collect personal data from you when you:

- Place an order.

- Contact us via email, phone, or our website.

- Request a refund or exchange.

- Subscribe to our newsletters.

The types of personal data we collect include:

- Contact Information: Name, address, phone number, and email address.

- Order Information: Product details, custom design inputs, and order history.

- Payment Information: Credit card details, bank account numbers for refunds.

- Communication: Records of correspondence related to orders or customer service inquiries.

3. Purpose of Processing Your Data

We process your data for the following purposes:

- To process and fulfill your orders for custom rubber stamps.

- To manage refunds, returns, or exchanges in accordance with our refund policy.

- To communicate with you about your orders, delivery, and other services.

- To comply with legal obligations, including accounting and tax requirements.

- To improve our services through feedback or customer surveys (only with your consent).

4. Legal Basis for Processing

We rely on the following legal bases under GDPR to process your personal data:

- Contractual Obligation: Processing your data is necessary to fulfill our contractual obligations, such as delivering your orders or managing refunds.

- Legitimate Interests: To improve customer service, manage relationships, and maintain business efficiency.

- Consent: Where you have opted into marketing communications (e.g., newsletters), we will process your data based on your consent, which you can withdraw at any time.

5. How We Share Your Data

We may share your data with third parties for the purposes of fulfilling your order and ensuring smooth business operations:

- Payment Processors: To handle transactions securely.

- Delivery Services: To ensure your product reaches you.

- Legal and Regulatory Authorities: When we are required to do so by law.

We ensure that any third parties we work with are GDPR-compliant and that they process your data in line with this Privacy Policy.

6. Data Retention

We retain your personal data for as long as necessary to:

- Fulfill your order.

- Comply with legal, tax, and accounting obligations (typically 5-10 years under Polish law).

- Resolve disputes and enforce our agreements.

After the retention period, your data will be securely deleted or anonymized.

7. Your Rights Under GDPR

As a data subject, you have the following rights:

- Right to Access: You can request a copy of the personal data we hold about you.

- Right to Rectification: You can request corrections if your data is inaccurate or incomplete.

- Right to Erasure: You can request that we delete your personal data if it’s no longer needed for the purposes for which it was collected, unless we are required to retain it by law.

- Right to Restrict Processing: You can ask us to restrict the processing of your data in certain situations.

- Right to Data Portability: You can request that we transfer your data to another service provider.

- Right to Object: You can object to the processing of your data for direct marketing purposes or based on legitimate interest.

To exercise any of these rights, please contact us at corporate@stempil.com.

8. Data Security

We take appropriate security measures to protect your personal data from unauthorized access, loss, or disclosure. This includes:

- Data encryption.

- Access controls.

- Regular security audits.

Despite our best efforts, no security system is impenetrable, and we cannot guarantee complete data security. However, we strive to protect your data to the best of our abilities.

9. International Transfers

If we transfer your personal data outside of the European Economic Area (EEA), we will ensure that appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission.

10. Cookies

Our website uses cookies to improve your browsing experience, track orders, and manage website functionality. For more information, please refer to our Cookie Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in the law or our business practices. Any updates will be posted on our website, and the revised version will be effective from the date of publication.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or your data rights, please contact us at:

- Email: corporate@stempil.com

- Phone: +48459568013